Must be able to accommodate flexible work schedule based on business needs.
#Tech pressuring its callcenter install cameras Pc#
Working familiarity of various office equipment (telephone, computer, fax, copier, etc.) and be PC proficient with basic skills in Internet, Excel, and Word.Ability to work with minimal supervision and research using traditional and online resources.Multilingual (Spanish, German, Italian, or French) an asset but not required.Excellent communication and interpersonal skills – verbal and written, are required to effectively and accurately communicates in English via email, text, and telephone.Ability to read/understand service manuals/bulletins.Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.Minimum 1-year call center/customer service experience.High school education or equivalent is required.Performs other specific duties or assignments as directed by Team Manager.Report common issues identified from service partners for escalation.Complete status updates on service calls completion.Works closely with national service providers and individual service companies to provide product information and support.Document support on warranty service calls in tracking database.Communicate to clients for approvals, diagnostic results, and shipping inquiries.Respond to customer and field technicians’ emails.Escalate calls as needed to Field Technician/Engineer for more in depth technical/diagnostic assistance.Accept and handle technical/diagnostic calls and process emails/requests to set up new service.Receive incoming calls from consumers, dealers, distributors, and service technicians and providing diagnostic support on appliances and other products.This individual will be responsible for assisting consumers and service technicians by providing appliance service and other product support including inquiries for service and product information, diagnosing service-related issues, ordering parts, and dispatching service while providing a stellar customer experience. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must. The Customer/Technical Support team member is part of the Field Services department and is primarily responsible for inbound calls/inquires and setting up service dispatches. Preparing reference material for users by drafting operation instructions.Maintain client confidence by keeping their information confidential.Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.Maintaining system functionality by testing computer components.Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.Evaluating system potential through assessing compatibility of new programs with existing programs.Updating the company website with tech tips and brief documents.Handling customer technical support cases through phone and email submission.Therefore, a Technical Support Specialist’s duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations like the following:
Technical hiccups can affect a company’s performance. They ensure that all technical aspects are functioning optimally.
Are you a Job Seeker? Find Jobs Technical Support Specialist duties and responsibilitiesĪ Technical Support Specialist’s role in a firm is crucial to its operation.
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